Delivery & handover
Confirm the equipment identity, agreed configuration, shipping documents and handover records. Keep the serial number and supply agreement together.
One continuous conversation
FROM FIRST BRIEF.
TO THE NEXT
WORKING DAY.
Your relationship with XEMACH continues beyond shipment. A clear service process helps connect equipment records, technical questions and spare parts.
Commissioning coordination
Share your site conditions and operating questions. The scope of remote guidance, site assistance and any local technician involvement is agreed for each project.
Maintenance planning
Use the model’s operation and maintenance manual to plan inspections and service intervals. Ask us to identify the relevant service items for your configuration.
Parts identification
Send the serial number, part number, quantity and clear photographs. We check compatibility and confirm the proposed parts before quotation.
Technical support & warranty
Describe the symptoms, machine hours and operating conditions. We coordinate the review; warranty eligibility and responsibilities follow your supply agreement.
Parts delivery & follow-through
Agree stock or lead time, packing, freight and destination details. Confirm receipt and compatibility, then keep the request linked to the machine record.
Plan the parts before you need them
SMALL PARTS.
BIG DIFFERENCE.
Explore the original XEMACH parts collection: bucket wear parts, undercarriage, powertrain and hydraulics, pins and bushings, sealing, filtration and accessories.
Explore spare partsIdentify
Machine model, serial number and component photos.
Confirm
Compatibility, quantity and the proposed supply scope.
Coordinate
Quotation, delivery arrangements and follow-up.
Clear expectations
SUPPORT WITH
THE DETAILS IN VIEW.
Specific warranty coverage, response arrangements and any on-site services are agreed for your equipment and destination. They are not a uniform promise for every order.
What information makes a support request useful?
The model, serial number, purchase reference, machine hours, symptoms, photos or a short video, and the operating conditions when the issue occurred.
Can XEMACH prepare a spare parts package?
Yes. The existing parts service offers tailored packages for the equipment and working conditions. The final list, availability and pricing are confirmed in a quotation.
Can I track my equipment online?
Customer accounts can access equipment, shipment and warranty records assigned to their company and submit service requests. Contact XEMACH for access; shipment details appear after they have been recorded.