Frequently Asked Questions Inquiries Concerns
Everything you need to know about sourcing construction machinery from China
About XeMach
What is XeMach? Are you a manufacturer or a trading company?
XeMach is an independent international sourcing and solution provider for brand-new construction machinery from China.
We work with multiple leading Chinese construction machinery manufacturers, selecting the most suitable brands and factories based on each customer’s specific project needs. At the same time, we operate under our own registered brand XEMACH, which represents our internal standards for supplier selection, technical configuration, quality verification, delivery coordination, and after-sales responsibility.
In short: you get access to multiple proven manufacturers, while holding one clear and accountable partner — XeMach.
What types of construction machinery do you supply?
We supply a wide range of brand-new construction machinery, including:
- Excavators — standard crawler, wheeled, mini, amphibious
- Wheel loaders
- Bulldozers
- Motor graders
- Road rollers / compactors
- Truck cranes and crawler cranes
- Concrete machinery — mixers, pumps, batching plants
- Pile driving equipment
- Spare parts and wear parts — undercarriage, bucket teeth, hydraulic components, filters, etc.
If your required equipment is not listed, contact us — we can evaluate and source it from our manufacturer network.
What countries and regions do you mainly export to?
XeMach serves customers worldwide. Our primary export markets include:
- Africa — Nigeria, Tanzania, Kenya, Ghana, South Africa, DRC, Mozambique, Ethiopia
- Southeast Asia — Indonesia, Philippines, Vietnam, Myanmar, Cambodia
- Central Asia — Kazakhstan, Uzbekistan, Tajikistan
- Middle East — Saudi Arabia, UAE, Iraq, Oman
- South America — Brazil, Peru, Colombia, Chile
- Oceania — Australia, Papua New Guinea, Fiji
We have successful project references across these regions.
Can I visit the factory before placing an order?
Absolutely. We encourage factory visits. We can:
- Arrange visits to one or more manufacturer facilities
- Provide transportation from Shanghai (our headquarters) to the factory
- Arrange an interpreter if needed
- Coordinate pre-visit technical meetings so your time on-site is productive
If travel is not possible, we offer live video factory tours via WhatsApp, WeChat, or Zoom.
What is the minimum order quantity (MOQ)?
1 unit. We supply single machines as well as fleet orders. There is no minimum order requirement.
For spare parts, MOQ depends on the specific item, but most parts can be ordered in small quantities.
Quality & Certifications
How can I trust the quality of Chinese construction machinery?
China is home to some of the world’s largest and most advanced construction machinery manufacturers, many of which supply equipment globally and hold international certifications (CE, EPA, ISO 9001, etc.).
XeMach addresses quality concerns through:
- Careful manufacturer selection — We only work with established, reputable brands with proven track records.
- Technical configuration review — We verify that specifications match your project requirements and local regulations.
- Pre-shipment inspection — Every unit is inspected before leaving the factory, with photo/video documentation provided to the buyer.
- XEMACH brand standards — Our registered brand represents a commitment to consistent quality across all projects.
We welcome factory visits and third-party inspections.
What certifications do your machines have?
Depending on the manufacturer and destination market, our machines come with:
- CE (European Conformity) — For European and many African/Asian markets
- EPA (Environmental Protection Agency) — For North American markets
- GOST — For Russian and CIS markets
- ISO 9001 — Quality management system certification
- SGS / BV inspection reports — Available upon request
If your country has specific certification requirements, let us know early — we will verify compliance before production.
Can machines be customized to my requirements?
Yes. Common customizations include:
- Bucket size and type (standard, rock, ditching, tilt)
- Arm/boom length (long reach, standard)
- Engine brand (Cummins, Yanmar, Kubota, Weichai, etc.)
- Cabin configuration (A/C, heater, ROPS/FOPS)
- Hydraulic system (auxiliary lines for attachments)
- Color and branding (custom paint, your company logo)
- Electrical system voltage (12V/24V, regional standards)
- Attachments (hydraulic breaker, auger, quick coupler, ripper, etc.)
We work with you to define the exact configuration during the technical discussion phase.
How do I know I'm getting a fair price?
XeMach’s independent sourcing model works in your favor:
- We are not tied to a single factory, so we can compare across manufacturers for the best value.
- We provide transparent, itemized quotations that break down machine cost, accessories, logistics, and any additional services.
- We welcome you to compare our pricing with other suppliers — our value lies not only in price but in the total package.
We aim for long-term partnerships, not one-time transactions. Our pricing reflects a sustainable relationship.
Payment, Shipping & Logistics
What payment methods do you accept?
We typically accept:
- T/T (Telegraphic Transfer / Bank Wire) — Most common. Usually structured as 30% deposit upon order confirmation and 70% balance before shipment.
- L/C (Letter of Credit) — Available for larger orders. We accept irrevocable L/C at sight.
- Trade Assurance — Available through Alibaba for applicable transactions.
Payment terms can be discussed and adjusted based on order size and relationship history.
What are your trade terms (Incoterms)?
We commonly work with:
- FOB (Free On Board) — Price includes delivery to the departure port in China. Buyer arranges ocean freight.
- CIF (Cost, Insurance & Freight) — Price includes ocean freight and insurance to your destination port.
- CFR (Cost & Freight) — Price includes freight but not insurance.
We can also arrange door-to-door delivery in certain regions.
How long is the production and delivery time?
Typical timelines:
- Order confirmation to production start: 3–5 business days
- Production (standard models): 15–30 days
- Production (customized/special config): 30–60 days
- Ocean shipping to most destinations: 20–45 days
Total lead time from deposit to arrival: approximately 2–3 months for most orders. Spare parts and smaller items ship much faster (typically 7–15 days).
How do you handle shipping and logistics?
We handle or coordinate the full logistics chain:
- Packing — Machines are properly secured for ocean transport (container or RoRo/flat rack depending on size).
- Inland transport — From factory to the departure port in China.
- Ocean freight — We work with established freight forwarders for competitive rates.
- Documentation — We prepare all required export documents: commercial invoice, packing list, bill of lading, certificate of origin, and any additional certificates.
- Customs support — We assist with destination country customs documentation requirements.
We ship to all major international ports and have experience delivering to Africa, Southeast Asia, Central Asia, the Middle East, South America, and Oceania.
What documents will I receive with my order?
Standard documentation includes:
- Commercial Invoice
- Packing List
- Bill of Lading (B/L)
- Certificate of Origin
- Machine Operation & Maintenance Manual
- Parts Catalog
- Pre-shipment Inspection Report (with photos/videos)
- Warranty Certificate
Additional documents available upon request: CE/EPA/GOST certificates, Form A/Form E, SGS reports, insurance certificate.
Do you support financing or installment payments?
Currently, we operate on standard payment terms (deposit + balance). However:
- For repeat customers or large fleet orders, we can discuss more flexible payment structures.
- We can assist with documentation required for buyer-side financing (bank loans, equipment leasing, export credit) in your country.
- Some transactions may qualify for Sinosure (China Export & Credit Insurance) backed arrangements.
Contact us to discuss your specific needs.
After-Sales & Support
Do you offer after-sales support and warranty?
Yes. After-sales support is a core part of the XEMACH brand commitment.
- Warranty period: Typically 12 months or 2,000 working hours (whichever comes first) from the date of arrival at your site.
- Spare parts supply: We maintain ongoing availability of genuine spare parts and can ship replacement parts worldwide.
- Technical support: Remote diagnosis and troubleshooting via video call, photos, and technical documentation.
- On-site support: For qualified projects, we can arrange engineer visits for commissioning, training, or complex repairs.
We stand behind every machine we deliver — even after the warranty period, we remain your long-term support partner.
What if the machine breaks down? How do I get spare parts?
We provide multiple channels for spare parts:
- Direct from XeMach — We source genuine parts from the original manufacturer and ship internationally. Most common wear parts can be shipped within 3–7 business days.
- Spare parts package — We recommend ordering a starter spare parts kit with your machine to cover the first 6–12 months of operation.
- Parts identification support — Send us photos or part numbers, and we will identify and quote the correct replacement parts.
How do you handle disputes or quality complaints?
We take every complaint seriously:
- Immediate response — Our technical team will investigate within 24–48 hours.
- Root cause analysis — We work with you via photos, videos, or remote diagnosis to identify the issue.
- Resolution options:
- Replacement parts shipped at our cost (for warranty-covered defects)
- Repair guidance with remote technical support
- On-site engineer dispatch for serious issues
- In rare cases, machine replacement or credit toward future orders
- Clear warranty terms — All coverage is documented upfront, so both parties have clear expectations.
Can you provide operator training?
Yes, we offer:
- On-site training — Our engineers or the manufacturer’s technicians can visit your site for hands-on operator and maintenance training.
- Video training materials — Operation guides and maintenance tutorials.
- Documentation — Comprehensive operator manuals and maintenance schedules in English (other languages available for some models).
Training can be included as part of your purchase package — discuss this during the quotation phase.
How do I start working with XeMach?
Getting started is simple:
- Contact us — Send your inquiry via our website, email, WhatsApp, or WeChat.
- Technical discussion — We’ll clarify your project needs, working conditions, and any special requirements.
- Quotation — We provide a detailed, itemized proposal with specifications, pricing, and delivery terms.
- Order confirmation — We sign a sales contract and you pay the deposit.
- Production & delivery — We manage production oversight, inspection, shipping, and documentation.
- After-sales — We remain your partner for spare parts, technical support, and future equipment needs.
Still have questions?
Our team is ready to help you find the right equipment for your project.