Warranty Period
All our engineering machinery products come with a one-year warranty.
Return and Exchange Policy
- Quality Issues Within One Month
- If any quality issues are found within one month of purchase, the product can be exchanged for a new one.
- To initiate an exchange, please contact our customer service team with your purchase details and a description of the quality issue.
- Once the issue is confirmed, we will arrange for a replacement at no additional cost to you.
- How to Return or Exchange a Product
- Contact our customer service team by phone or email to report the issue.
- Provide your order number, product details, and a description of the problem.
- Our team will guide you through the return or exchange process and provide a return shipping label if applicable.
- Conditions for Return or Exchange
- The product must be in its original condition and packaging.
- All accessories, manuals, and other items included with the product must be returned.
- Returns or exchanges will not be accepted if the product has been damaged due to misuse, neglect, or unauthorized repair.
- Processing Time
- Once we receive the returned product, our team will inspect it and process the exchange.
- The replacement product will be shipped to you within 7-10 business days after the inspection.
- Contact Information
- For any questions or to start a return/exchange, please contact our customer service team at info@xemach.com or +8618964099237.
Thank you for choosing our engineering machinery. We are committed to providing high-quality products and excellent customer service.